Terms of service

Terms of Service

Last updated: October 2, 2026

These Terms of Service explain the rules that apply when you visit Giftshire.com, create an account, submit personalization content or place an order with Giftshire.

We have included a plain-language summary below to make the key points easier to understand. The summary is provided for convenience and does not replace the complete Terms of Service that follow.

Terms at a Glance

Using Giftshire

You may browse and shop on Giftshire only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access or use its content in a way that violates applicable law or another person’s rights.

Placing an Order

When you place an order, you agree to provide complete and accurate billing, shipping and contact information. Receiving an order confirmation does not always mean that an order has been finally accepted.

Giftshire may refuse, limit or cancel an order when necessary for example, because of suspected fraud, incorrect pricing, unavailable inventory or orders that appear to be intended for unauthorized resale. If we cancel an order after payment has been processed, the applicable amount will be refunded.

Personalized Products

You are responsible for reviewing all names, dates, messages, photographs, logos and other personalization details before submitting an order.

Personalized products are created from the information and files you provide. Giftshire is not responsible for customer-submitted spelling mistakes, incorrect dates, low-quality images or design choices approved through the personalization preview.

Small differences in color, placement, scale or appearance may occur because of screen settings, materials and the production process. These normal production variations are not necessarily defects.

Personalized orders may enter production shortly after they are placed. Changes or cancellations may not be possible once production has begun. Please review our Return and Refund Policy for complete eligibility requirements.

Photos, Logos and Other Uploaded Content

By uploading a photograph, logo, design, message or other content, you confirm that:

You own the content or have permission to use it.
Its use does not violate another person’s copyright, trademark, privacy or publicity rights.
The content is not unlawful, threatening, abusive, discriminatory or otherwise prohibited.
Giftshire may use the content as necessary to create, process and deliver your order.

You retain ownership of your original content. This permission allows Giftshire and its service providers to use the submitted material only as needed to provide the requested service, operate the website and meet legal or operational requirements.

Giftshire may reject or cancel personalization containing prohibited content.

Product Information and Availability

We work to present product descriptions, dimensions, colors, images, prices and availability accurately. However, occasional errors may occur.

Colors may appear differently depending on your screen and the material used to produce the item. Product details, prices and availability may be corrected or changed when necessary.

Prices, Promotions and Discount Codes

Prices and promotional offers may change without notice.

Discount codes, referral rewards and other promotions are subject to the conditions shown with each offer. Unless an offer specifically states otherwise:

Discount codes may have expiration dates.
Some discounts may not be combined.
A promotion may be limited to eligible products, customers or orders.
Discounts cannot be exchanged for cash.
A discount cannot generally be added after an order has been completed.

If an offer provides additional savings alongside an existing promotion, discounts will be calculated in the order applied at checkout rather than added together as one percentage.

Shipping and Delivery

Production and delivery estimates are not guaranteed arrival dates. Delivery may be affected by carrier delays, weather, holidays, incorrect addresses and other circumstances outside Giftshire’s reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Please review our Shipping Policy for further information.

Returns, Replacements and Refunds

Returns, replacements and refunds are handled according to our Return and Refund Policy.

Because personalized products are made specifically for the customer, they may have different return requirements from non-personalized merchandise. Contact us promptly if an order arrives damaged, defective or different from the approved personalization.

Accounts and Customer Information

If you create an account, you are responsible for protecting your login information and for activity performed through that account.

The collection and use of personal information are governed by our Privacy Policy.

Reviews, Feedback and Submissions

If you submit a review, suggestion or other public contribution, you remain responsible for its content. Your submission must not be unlawful, misleading, abusive or infringe another person’s rights.

When you submit content intended for public display, you give Giftshire permission to display, reproduce and use it in connection with the website and business, subject to applicable law and our Privacy Policy.

Submitting personalization files for an order does not automatically authorize Giftshire to use those files publicly for advertising. Any marketing use of customer photographs or personalized designs should require separate permission where applicable.

Third-Party Services and Links

Giftshire may use or link to third-party services, including payment processors, personalization tools, shipping carriers and social platforms. Those services may have their own terms and privacy practices.

Giftshire is not responsible for independent third-party websites or services that it does not control.

Website Availability

We work to keep the website accurate, secure and available, but we cannot promise that access will always be uninterrupted or error-free. Features may occasionally be updated, suspended or discontinued.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

Complete Terms of Service

The following complete terms form the legally binding agreement between you and Giftshire Inc. when you access Giftshire.com or use its services.

1. Acceptance of These Terms

By accessing Giftshire.com, creating an account, submitting personalization content or placing an order, you agree to these Terms of Service and the policies incorporated into them by reference.

If you do not agree to these Terms, do not use the website or its services.

If you are using Giftshire on behalf of a company or other organization, you confirm that you have authority to accept these Terms on its behalf.

2. Eligibility

You must be at least the age of majority in your state of residence to enter into a purchase agreement through Giftshire. If you permit a minor to use the website, you are responsible for their use of the service.

3. Permitted Use

You may use the website only for lawful personal or business-shopping purposes. You must not:

Violate applicable laws or regulations.
Infringe intellectual-property, privacy or publicity rights.
Submit false, misleading, abusive or unlawful content.
Introduce malware or harmful code.
Attempt unauthorized access to the website or another user’s account.
Interfere with the website’s operation or security.
Collect personal information without authorization.
Scrape, crawl or reproduce the website except as permitted by law.

Giftshire may restrict or terminate access when these rules are violated.

4. Orders and Payment

You agree to provide accurate and current information when placing an order. Giftshire may verify, refuse, limit or cancel an order when reasonably necessary.

Product availability, payment authorization and personalization requirements may affect order acceptance. If an order is canceled after payment, Giftshire will refund the applicable amount to the original payment method, subject to processing times outside its control.

5. Personalized Orders and Customer Content

You are responsible for checking personalization details before ordering. By submitting text, images, logos or designs, you confirm that you have the legal right to use them and authorize Giftshire and its service providers to process them as necessary to fulfill the order.

Giftshire may reject content that appears unlawful, infringing, threatening, abusive, discriminatory, obscene or otherwise inappropriate.

Once production begins, personalized orders may not be eligible for modification, cancellation or return except as required by law or provided in the Return and Refund Policy.

6. Product Descriptions and Production Variations

Giftshire attempts to present products and personalization options accurately. Screen displays, materials and production methods may cause reasonable differences in color, scale, position or appearance.

Giftshire may correct product, price or availability errors and may update or discontinue products without prior notice, subject to applicable law.

7. Promotions and Referral Offers

Promotions, discount codes and referral rewards are governed by the conditions presented with the applicable offer.

Giftshire may reject or cancel promotional activity involving misuse, fraudulent accounts, self-referrals, misleading distribution or other conduct that violates the offer terms.

Unless expressly permitted, discount codes cannot be transferred, redeemed for cash, retrospectively applied to completed orders or combined with other codes.

8. Shipping, Returns and Refunds

Shipping is governed by the Shipping Policy.

Returns, replacements, cancellations and refunds are governed by the Return and Refund Policy.

These policies form part of these Terms of Service.

9. Personal Information

Giftshire’s collection and use of personal information are described in the Privacy Policy.

Payment information may be processed by independent payment providers according to their own terms and privacy practices.

10. Intellectual Property

Unless otherwise stated, the website and its original text, graphics, product presentations, logos, design elements and software are owned by or licensed to Giftshire and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, modify or commercially exploit Giftshire content without prior written permission, except where permitted by law.

11. Reviews and Public Submissions

You are responsible for reviews, comments and other content you submit for public display. You grant Giftshire a non-exclusive, worldwide, royalty-free license to display, reproduce and use that public submission in connection with its website and business.

This provision does not automatically grant Giftshire permission to use private personalization files in public advertising. Separate consent may be requested for marketing use.

12. Third-Party Tools and Links

Giftshire may provide access to third-party tools and websites. Giftshire does not control and is not responsible for independent third-party services, content or policies.

Review the applicable third party’s terms before using its services.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. Giftshire does not guarantee uninterrupted, error-free or completely secure access.

These Terms do not exclude warranties, guarantees or consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Giftshire will not be liable for indirect, incidental, special, punitive or consequential damages resulting from the use of, or inability to use, the website or services.

Any limitation applies only to the extent legally permitted and does not affect non-waivable consumer rights.

15. Indemnification

To the extent permitted by law, you agree to defend and indemnify Giftshire against third-party claims resulting from your unlawful use of the service, violation of these Terms or infringement of another party’s rights through content you submitted.

16. Suspension and Termination

You may stop using the service at any time. Giftshire may suspend or terminate access when it reasonably believes that a user has violated these Terms, misused the service or created legal, security or operational risk.

Provisions that by their nature should continue after termination will remain in effect.

17. Governing Law and Disputes

These Terms are governed by the laws of United States, without regard to conflict-of-law principles.

Any dispute-resolution, arbitration, venue, class-action or informal-resolution requirements should be inserted here only after review by qualified legal counsel.