Frequently Asked Questions

Frequently Asked Questions

Customization & Personalization

How much does personalization cost?

Seeing your own Personalization is completely free. There’s no extra charge to add names, dates, or a photo.

Every product page shows a live preview of your personalization so you can see it before ordering.

After you order, our quality-control team reviews each design before production.

Yes. You can request a digital proof before production starts, so you can confirm the layout and make changes if needed.

Our specialists also review every uploaded file for clarity, size, and orientation, and we’ll reach out before production if anything needs adjusting.

For the best result:
● Use high-resolution, close-up images with bright colors.
● Don’t enlarge low-quality images with editing software.
● Your image is printed exactly as uploaded, so edit it to the recommended size and aspect ratio first (check the product description).

Yes. Upload your logo or artwork during checkout.

If the upload option isn’t working, send your files to customerservice@giftshire.com and our custom team will complete your order with you.

On many products, yes. You can replace the default wording with your own. Some items don’t offer this.

Yes, you can have a personal message engraved on the item itself. Character limits vary by design and product.

If we made an error (a misspelling or wrong detail versus what you submitted and approved), we’ll remake it at no cost.

That’s why we show a preview and can send a proof before production

We only use the photo you upload to create your product, and we won’t reproduce copyrighted images. (Privacy Policy)

We handle corporate, wedding, and event orders, starting at a minimum of 20 items, with help from our team on design and proofing. See our Personalized Gifts in Bulk page to get started or request a quote.

Payment & Pricing

What currency are prices in?

All prices and transactions are in U.S. Dollars (USD).

Payments are processed in USD. If your card is in another currency, your bank handles the exchange rate.

We accept all major credit cards, debit cards, and other electronic payment methods.

Only one promo or discount code can be used per order.
● Promo code: enter it in the “Promo Codes” field on the cart or billing page.
● Gift card: enter your Giftshire gift card code at checkout.

Yes. Checkout is encrypted and processed through secure, PCI-compliant payment providers, and we never see or store your full card details.

Yes. Our gifts are made to order in workshops across the United States, and you can reach a real person by live chat, email (customerservice@giftshire.com), or phone (+1 (909) 529-0347) if anything comes up before or after your order.

Shipping & Delivery

What’s the earliest delivery date for my order?

Delivery times depend on the product and its personalization. The estimated delivery date is shown on the product page and again at checkout.

Most orders are made in 3–5 business days and then shipped, and the estimated delivery date is shown on every product page and at checkout before you pay.

Reach out with your order number. We’ll look into it with the carrier and make sure you’re taken care of.

Returns & Damages: bridge to the Return & Refundpage

What’s your return and refund policy?

Delivery times depend on the product and its personalization. The estimated delivery date is shown on the product page and again at checkBecause every item is personalized and made to order, we can’t accept returns for a change of mind but you’re covered if something goes wrong.

If your order arrives damaged, defective, or different from what you approved, we’ll replace it or refund you.
out.

Send us a photo of the damage with your order number within a week of delivery, and we’ll arrange a replacement or refund right away. See our Return & Refund Policy for the full process.